29 Connect with Us Using Our Mobile App As soon as you enroll in this Plan, you should download our mobile app. You can find details on how to do this on our website, www.anthem.com. Our goal is to make it easy for you to find answers to your questions. You can chat with us live in the app. How to Find a Participating Provider There are several ways you can find out if a Provider or Facility is in the network for this Plan. You can also find out where they are located and details about their license or training. • See your Plan’s directory of Participating Providers at www.anthem.com, which lists the Doctors, Providers, and Facilities that are Participating Providers for this Plan. • Search for a Provider in our mobile app. • Contact Member Services to ask for a list of Doctors and Providers that participate in this Plan’s network, based on specialty and geographic area. Member Services can help you determine the Provider’s name, address, telephone number, professional qualifications, specialty, medical school attended, and board certifications. • Check with your Doctor or Provider. Please note that not all Participating Providers offer all services. For example, when you need Outpatient lab services, some Hospital-based labs are not part of the Plan’s Reference Lab Network. In those cases you will have to go to a lab in the Plan’s Reference Lab Network to get Participating benefits. Please call Member Services before you get services for more information. If you need details about a Provider’s license or training, or help choosing a Doctor who is right for you, call the Member Services number on the back of your Member Identification Card. TTY/TDD services also are available by dialing 711. A special operator will get in touch with the Claims Administrator to help with your needs. Continuity of Care If your Participating Provider leaves our network for any reason other than termination for cause, retirement or death, and you are in active treatment, you may be able to continue seeing that Provider for a limited period of time and still get Participating benefits. “Active treatment” includes: 1) An ongoing course of treatment for a life-threatening condition, 2) An ongoing course of treatment for a serious acute condition (e.g., chemotherapy, radiation therapy and post-operative visits), including chronic illness or condition that is degenerative, potentially disabling, or congenital and requires specialized medical care over a prolonged period of time, 3) An ongoing course of treatment for pregnancy and through the postpartum period, 4) A scheduled non-elective surgery from the Provider, including receipt of postoperative care from such Provider or Facility with respect to such a surgery, 5) An ongoing course of treatment for a health condition for which the Physician or health care Provider attests that discontinuing care by the current Physician or Provider would worsen your condition or interfere with anticipated outcomes, or 6) Continuing care benefits for Members undergoing a course of institutional or Inpatient care from the Provider or Facility and/or determined to be terminally ill and is receiving treatment for such illness from such Provider or Facility. An “ongoing course of treatment” includes treatments for Mental Health and Substance Use Disorders.