31 Frequently Asked Questions (FAQs) (cont.) and treatment benefits. There are no clinical differences in how safe they are to use and how well they work. They also typically cost less.5 Q. My pharmacy isn’t in my plan’s network. Can I continue to fill my prescriptions there? A. To get the most from your plan coverage, you should use an in-network pharmacy. If your plan offers out-of-network coverage, you’ll pay your out- of-network cost-share to fill a prescription there. Q. Can I fill my prescriptions by mail? A. Yes, as long as your plan offers home delivery.6 Fill maintenance medications through Express Scripts® Pharmacy Express Scripts Pharmacy is a convenient option when you’re taking a medication on a regular basis to treat an ongoing health condition. It’s simple and safe, and saves you trips to the pharmacy. To learn more, go to Cigna.com/homedelivery. • Easily order, manage, track and pay for your medications on your phone or online. • Get standard shipping at no extra cost.7 • Fill up to a 90-day supply at one time. • Talk with a pharmacist, 24/7. • Sign up for automatic refills or refill reminders so you don’t miss a dose.8 • Use a payment plan (if you need it). Here are two easy ways to get started: 1. Online. Log in to the myCigna App or myCigna.com and click on the Prescriptions tab. Choose My Medications from the dropdown list. Then click the button next to your medication name to move your prescription(s) from your retail pharmacy to home delivery. Or, 2. By phone. • Call your doctor’s office. Ask them to send a 90-day prescription (with refills) to Express Scripts home delivery. Or, • Call Express Scripts Pharmacy at 800.835.3784. They’ll contact your doctor’s office to get your prescription. Have your ID card, doctor’s contact information and medication name(s) ready when you call. Fill specialty medications through Accredo® Specialty Pharmacy If you’re using a specialty medication, Accredo's team can help you manage your rare and/or complex medical condition. They’ll also fill and ship your specialty medication to you, so you don't have to stand in line at the pharmacy. To learn more, go to Cigna.com/specialty. • Talk with specially-trained pharmacists and nurses, 24/7. • Get fast shipping at no extra cost.7 • Sign up for refills and reminders. Some refills can be done by text.9 • Get help paying for your medication (if you need it). • Manage and track your medications online. To get started, call 877.826.7657, Monday–Friday, 7:00 am–10:00 pm CST and Saturdays, 7:00 am– 4:00 pm CST. Q. Where can I find more information about my pharmacy benefits? A. Use the online tools and resources on the myCigna App or myCigna.com. You can find out how much your medication costs (and what lower-cost options may be available), see which medications your plan covers, find an in-network pharmacy, ask a pharmacist a question, see your pharmacy claims and coverage details, and more. You can also manage your home delivery orders.