60 Transplant Services Please see “Human Organ and Tissue Transplant” earlier in this section. Urgent Care Services Often an urgent rather than an Emergency health problem exists. An urgent health problem is an unexpected illness or injury that calls for care that cannot wait until a regularly scheduled office visit. Urgent health problems are not life threatening and do not call for the use of an Emergency Room. Urgent health problems include earache, sore throat, and fever (not above 104 degrees). Benefits for urgent care include: • X-ray services; • Care for broken bones; • Tests such as flu, urinalysis, pregnancy test, rapid strep; • Lab services; • Stitches for simple cuts; and • Draining an abscess. Virtual Visits (Telemedicine / Telehealth Visits) Covered Services include Telemedicine / Telehealth visits that are appropriately provided as described below. This includes visits with Providers who also provide services in person, as well as virtual care-only Providers. • “Telemedicine / Telehealth” means the delivery of health care or other health services using electronic communications and information technology, in compliance with HIPAA including: live (synchronous) secure videoconferencing or secure instant messaging; store and forward (asynchronous) technology. Covered Services provided through Telemedicine/ Telehealth are provided to facilitate the medical exams, consultations, and behavioral health, including substance use disorder evaluations and treatment. In-person contact between a Provider and the patient is not required for Telemedicine/ Telehealth services, and the type of setting where these services are provided is not limited. Please Note: Not all health services can be delivered through virtual visits. Certain services require equipment and/or direct physical hands-on care that cannot be provided remotely. Also, please note that not all Providers offer virtual visits. Benefits do not include the use of facsimile, texting, electronic mail, or non-secure instant messaging unless you have an already established relationship with the Provider. Benefits also do not include reporting normal lab or other test results, requesting office visits, getting answers to billing, insurance coverage or payment questions, asking for referrals to Providers outside our network, benefit precertification, or Provider to Provider discussions except as approved under “Office and Home Visits.” If you have any questions about this coverage, please contact Member Services at the number on the back of your Identification Card. Vision Services Benefits include medical and surgical treatment of injuries and illnesses of the eye. Certain vision screenings required by Federal law are covered under the “Preventive Care” benefit.