77 Notice of Claim / Claims Forms / Proof of Loss After you get Covered Services, the Plan must receive written notice of your claim in order for benefits to be paid. • In - Network Providers will submit claims for you. They are responsible for ensuring that claims have the information the Plan needs to determine benefits. If the claim does not include enough information, we will ask them for more details, and they will b e required to supply those details within certain timeframes. • Out - of - Network claims can be submitted by the Provider if the Provider is willing to file on your behalf. However, if the Provider is not submitting on your behalf , you will be required to submit the claim. Claim forms are usually available from the Provider. If they do not have a claims form, you can send a written request to us, or contact Member Services and ask for a claims form to be sent to you. We will send the form to you within 15 days. If you do not receive the claims form within 15 days, you ca n still submit written notice of the claim without the claim form. The same information that would be given on the claim form must be included in the written notice of claim, including: • Name of patient. • Patient’s relationship with the Subscriber. • Identification number. • Date, type, and place of service. • Your signature and the Provider’s signature. Out - of - Network claims must be submitted within 90 days. In certain cases, state or federal law may allow additional time to file a claim, if you could not reasonably file within the 90 - day period. Failure to file a claim within 90 days shall not invalidate nor reduce any claim if it was not reasonably possible to file the claim within such time, provided such proof is submitted as soon as reasonably possible and in no event, except in the absence of legal capacity, later than one year fr om the time the cl aim is required to be filed. The claim must have the information the Plan needs to determine benefits. If the claim does not include enough information, we will ask you for more details and inform you of the time by which we need to receive that information. Once we receive the required information, we will process the claim according to the terms of your Plan. Please note that failure to submit the information we need by the time listed in our request could result in the denial of your claim, unless state or federal law requires an extension. Please contact Member Services if you have any questions or concerns about how to submit claims. Time Benefits Payable The Plan will pay all benefits within 30 days for clean claims filed electronically, or 45 days for clean claims filed on paper , except for claims for Emergency Care Services or Surprise Bills for Air Ambulance Services or non - Emergency Services performed by Out - of - Network P roviders at certain In - Network Facilities, which will be paid within 30 calendar days of receipt of information necessary to determine claim payment. " Clean claims" means a claim submitted by you or a Provider that has no defect, improp riety, or particular circumstance requiring special treatment preventing payment. If we have not received the information we need to process a claim, we will ask for the additional information necessary to complete the claim. You will receive a copy of that request for additional information, for your information. In those cases, we c annot complete the processing of the claim until the additional information requested has been received. We will make our request for additional information within 30 days of our initial receipt of the claim and will complete our processing of the claim w ithin 15 days after our receipt of all requested information.