How long is the wait for a clinical review after I request one? Cleveland Clinic will work with you to obtain the appropriate information and medical records. You will receive feedback within five business days, by phone or email. How much does it cost? The review through Cleveland Clinic is currently offered at no cost to Anthem members. Charges will apply if you choose to schedule follow-up visits. How do I know if my benefits cover follow-up care? After your Complimentary Clinical Review, you can choose to schedule an appointment with a Cleveland Clinic specialist. Your Anthem benefits will apply for both virtual and in-person visits. For more information on what services are covered, please contact the Anthem Member Services team at the number provided on your health plan ID card. What is the difference between a clinical review and a scheduled visit? Complimentary Clinical Review Scheduled visit Available at no extra cost. Billable visit. Copay will apply. Receive education about typical treatment options based on your medical information. Receive a diagnosis for your condition and a treatment plan. Receive advice and information about alternate or advanced treatment options available at Cleveland Clinic. Schedule follow-up visits or tests. Feedback from Cleveland Clinic specialty referral team is provided by phone or email. Feedback is provided in person or virtually. Request your virtual clinical review at no extra cost Call 833-355-0454 or email anthemreferral@ccf.org . 1 Complimentary Clinical Review is available for all healthcare services except primary care, obstetrics, laboratory medicine, radiology, and emergency services. 2 U.S. News and World Report: U.S. News Best Hospitals (2023–2024): health.usnews.com. Anthem Blue Cross and Blue Shield is the trade name of Anthem Insurance Companies, Inc. Independent licensee of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.