Symetra Life Insurance Company Critical Illness Insurance How to file a claim Your policy information Policy #: Policyholder: Option 1 Use My Group Online ( MyGO ) Initiate a critical illness claim within minutes on MyGO . This secure, user-friendly platform is available 24/7 through your computer or mobile device. To submit your claim: 1 Register your account at symetra.com/MyGO . Log in and select Submit my claim. 2 Fill out a few simple fields and upload documents. 3 Select Submit. With MyGO, you can also: Check the status of a claim. View an Explanation of Benefits (EOB) and enroll in paperless statements. Download important forms. Submit scans, photos or electronic versions of claim documents. Enter banking information to receive ACH benefit payments. Option 2 Contact Symetra Start your critical illness claim by phone, email or fax. One of our representatives will walk you through the steps and send you the necessary documents. Continued > SBM-6378 7/25