How to Submit a Claim We offer three easy ways for you to access your healthcare account funds. For fastest results, we encourage you to use your healthcare payment card (if applicable) or to submit your claim online. Payment card 1. Use your healthcare payment card to directly pay for services at eligible healthcare locations such as doctor’s offices, hospitals, and pharmacies. 2. Save your receipts. When you swipe the card, a claim is created for you and eliminates the need for you to fill out a claim form. However, documentation may still be required. If a receipt is needed, you will be notified by email or letter within two weeks of your payment card swipe. You can also review if your claim requires receipts online by logging into your online account and visiting the Claim Center. Online claim submission 1. Go to tiaa.org and sign in with your username and password. Under Account Home, click on “Retirement Healthcare Savings Plan Claims Administrator”. 2. Follow the onscreen instructions to enter a new claim. Enter the requested information about your claim and continue through the screens to confirm and submit the claim. Paper claim submission 1. If you didn’t use your payment card and are unable to access the internet, complete the Manual Claim Form. 2. Fax it with itemized receipts or other documentation to 1-443-681-4601. When you fax the Manual Claim Form and supporting documentation, there is no need to follow up with a hard copy in the mail. Remember to keep the original claim form and supporting documents for your records. 3. If you choose to mail your claim form and documentation instead of faxing, the address is: Claims service center P.O. Box 622337 Orlando, FL 32862-2337 © 2024 Optum, Inc. All rights reserved. 136897B-052024