FAQs DeltaVision

Frequently asked questions Which retail chains are included? • Add on lens enhancement options available Costco, Sam’s Club Optical, Walmart Vision, with transparent pricing Pearle Vision, Visionworks and more. • Ability to upload prescription Retail chains may not show as a participating • There is no extra cost, free shipping and provider until the member is registered within free returns the VSP member portal. • The average turnaround (with standard shipping) is two business days for contacts and What percentage of network providers sunglasses, 昀椀ve to seven days for RX glasses are accepting new patients? • Go to any VSP provider o昀케ce to have All VSP network doctors must accept new adjustments made to frames VSP patients. If a member signs on to Member Portal, Does material copay apply to single vision, will they also be able to view DeltaVision bifocal, trifocal and lenticular lenses? information (bene昀椀ts, EOBs, etc.…)? Yes. The material copy is for lenses and/or frames. • When a member signs into Member Portal they will be able to see their enrollment in Do our plans have any member cost DeltaVision, however, they will not be able to di昀昀erentials for disposable vs. conventional see claim or bene昀椀t speci昀椀c information. contacts? • To access claim speci昀椀c or more detailed No. information, they will need to login to their VSP member account which can be done by If a new DeltaVision group is coming from a visiting www.vsp.com or through a single sign prior VSP plan do their bene昀椀ts reset? on (SSO) through Member Portal. Yes, even if the member recently sought Does Delta Dental or VSP adjudicate the treatment through their prior VSP plan, as of the vision claims? e昀昀ective date of the DeltaVision plan all bene昀椀ts will be available. All claims are adjudicated by VSP. Does VSP o昀昀er an online retail service? Will DeltaVision invoices be available Yes, through their Eyeconic.com website through BMT similar to Delta Dental invoices? members have access to the following: Yes, however, they will be a separate invoice • In network VSP bene昀椀ts on glasses, contact from the dental. lenses, and/or prescription sunglasses If the group has risk consolidated billing, the • Larger frame selection than physical o昀케ce/ dental and vision billing will show on the retail locations same invoice. • Try frames on virtually • Results in less than 5% return rate More information on reverse side.