Fitness Device Synchronization FAQ

Troubleshooting common app issues Apple iPhone > Settings > General > Background App Refresh > Ensure Selected apps are toggled ON Still have questions? Contact. support@wellright.com How do I make sure my apps are open and running in the background? Android > Settings > Apps > Scroll to General section > Select Apps Battery Usage > Tap the app you want to allow to run in the background > Toggle ON “Allow background usage” Scan to the QR code or download. IMPORTANT: Ensure that both your fitness device app and the WellRight mobile app remain open and running in the background to prevent disruptions in data transfer. My steps were synching correctly in Apple Health or Health Connect but suddenly stopped. If your device data was previously synchronizing correctly but stopped or became intermittent, it is typically due to a disruption in your data flow. To fix this, we recommend trying these steps: 1. Go to the Devices screen in the WellRight mobile app. 2. Toggle off Apple Health or Health Connect. 3. Wait about five seconds. 4. Toggle Apple Health or Health Connect back on. 5. Leave your WellRight app and Apple Health or Health Connect open for several minutes while the apps sync. My steps are not updating in WellRight. Device data updates every hour or upon login. If you notice discrepancies after logging in and out, contact support@wellright.com. I just synched my device. Why aren’t all of my steps populating? It can take up to 24 hours for all of your data to populate once you sync your fitness device to the WellRight platform. Most devices allow your previous 6 months of step activity to be transferred to your profile: Health Connect last 30 days; Garmin last 4 months; iHealth last 4 months; Polar does not transfer any historical data. If your data does not populate after 24 hours, contact support@wellright.com. `