Global Care

Your benefits go with you With the BlueCard PPO and Blue Cross Blue Shield Global Core programs If you’re away from home and you need care right away, as an Anthem member, you have access to care across the country through the BlueCard® preferred provider organization (PPO) program. This includes 1.7 million doctors and hospitals — more than any other insurer.1 How to access care across the U.S.: Call 911 or go to the nearest hospital in an emergency.2 Log in to anthem.com and use the Find a Doctor tool to search for a doctor or hospital in the BlueCard PPO program. Use the SydneySM Health app to search for a BlueCard PPO program doctor or hospital. Get turn-by-turn directions to the nearest doctor, urgent care center, or emergency room. Call Member Services at the number on your health plan ID card. When you’re outside the U.S., the Blue Cross Blue Shield Global® Core program gives you access to preferred doctors and hospitals in nearly 190 countries and territories around the world.3 Need care outside the U.S.? You can: Go straight to the nearest hospital in an emergency. Go to bcbsglobalcore.com to search for a doctor or hospital. Use the Blue Cross Blue Shield Global Core app to find a doctor or hospital. Call the Blue Cross Blue Shield Global Core Service Center 24/7 at 800-810-2583 (BLUE) or call collect at 804-673-1177. They can help you set up a doctor visit or hospital stay. 1069855MUBENABS 05/24

Download the Blue Cross Blue Shield Global Core app today With it, you can: • Search for a doctor or hospital.4 • Submit claims. • Get translations for medical terms — including symptoms and phrases — and even use an audio feature to play the translation.4 • Find a drug’s generic name and local brand name, and check whether it’s available. • Learn how to find and contact a U.S. embassy. Unless it’s an emergency, call the Global Core Service Center before getting care outside the U.S. Global Core will work with the doctor and Anthem to approve and accept a Guarantee of Payment (GOP). If you get care from a doctor or hospital that has not accepted a GOP, you will need to: 1 Pay the full cost of your care upfront. 2 Download an international claim form at bcbsglobalcore.com or request a form by calling Member Services at the number on your ID card. 3 Fill out the claim form and send it with the original bills to the Blue Cross Blue Shield Global Core Service Center. You can submit them through the mobile app, email, or postal mail. Traveling? Here’s what you need to know: • Before leaving the country, ask Member Services if your international benefits are different. • Ask for approval before getting care. This is “preapproval” and helps you find care covered by your plan. To see if you need preapproval, call Member Services at the number on your ID card. • Save money by seeing a BlueCard program doctor or hospital. You only pay your usual out-of-pocket amounts (such as deductible, your percentage of costs, or copay). If you go to a doctor or hospital outside the program, you’ll need to pay the entire bill upfront. • Show your Anthem ID card so the doctor or hospital can check your benefits and send us a claim for processing. Remember to carry your ID card The “PPO-in-a-suitcase” symbol shows you can get care from BlueCard PPO program doctors and hospitals. 1 Blue Cross Blue Shield Association: The Blue Cross Blue Shield System (accessed May 20, 2024): bcbs.com. 2 You or a family member need to call the Member Services number on your ID card within 24 hours (48 hours for members in Indiana) after going to the hospital or as soon as you can. 3 GeoBlue: More than 25 years as a leader in international healthcare (accessed May 20, 2024): about.geo-blue.com. 4 Using the Blue Cross Blue Shield Global Core app itself does not require an internet connection. However, using GPS for mapping or downloading an audio translation does require an internet connection. See bcbsglobalcore.com/home/mobileapp/#features. Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Georgia: Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. and Community Care Health Plan of Georgia, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by Matthew Thornton Health Plan, Inc. In 17 southeastern counties of New York: Anthem HealthChoice Assurance, Inc., and Anthem HealthChoice HMO, Inc. In these same counties Anthem Blue Cross and Blue Shield HP is the trade name of Anthem HP, LLC. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc. trades as Anthem HealthKeepers providing HMO coverage, and their service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWI) underwrites or administers PPO and indemnity policies and underwrites the out-of-network benefits in POS policies offered by Compcare Health Services Insurance Corporation (Compcare) or Wisconsin Collaborative Insurance Corporation (WCIC). Compcare underwrites or administers HMO or POS policies; WCIC underwrites or administers Well Priority HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.