Welcome to Navitus We’re committed to providing you with robust, 360-degree support and personalized care because we know that when you’re healthier, you’re happier. That’s why we’ve reinvented pharmacy benefits to work smarter and give you clarity, guidance and peace of mind when it comes to prescriptions and improving your health. You can count on us to: ▶ Make it easier to understand your benefit ▶ Answer your health questions ▶ Provide convenient access to prescriptions ▶ Give you the support you need We look forward to serving you on your journey to a healthier, happier you. Filling Your Prescription At a Network Pharmacy — Getting your prescription filled is easy. You can find a complete list of your network of pharmacies on the secure member portal, as well as tools to help you select a pharmacy near you. By Mail Order — Depending on your benefit design, our mail order service may be a convenient way to get a 90-day supply of your maintenance medications. A registered pharmacist is on hand to perform the same safety checks as your local retail pharmacist, including a review of your medication history. You can rest assured that your prescription is safe, accurate and right for you. Plus, you can save a trip to the Saving Money on pharmacy by getting your medications delivered right to Your Prescriptions your door. At a Specialty Pharmacy — The specialty program gives Choosing generic drugs is one of the members with chronic conditions convenient access best ways to lower your prescription to specialty medications. This provides a high level of expenses. Generics are clinically identical to their brand-name personalized care and guidance to help successfully counterparts and go through the reduce side e昀昀ects, minimize complications and improve same rigorous U.S. Food and Drug quality of life. Administration (FDA) process as brand Filing A Claim name drugs. Rest assured they have We’re dedicated to making your pharmacy benefits easy the same safety, quality, strength and accessible. If you have a concern about a benefit, and e昀昀ectiveness as brand name medications. To get started simply ask claim or other service, please call customer care. If we can’t your prescriber if a generic is available resolve your issue, you have the right to file an appeal. To for your prescription. file a manual claim, fill out the form located in your member portal and mail or fax your claim form and documentation to us. Our customer care number and claims address are listed on the back. We’ll work to answer your questions and resolve your concerns quickly. Sharing Your Feedback We welcome you to share your feedback, concerns or complaints, or to report any errors. We consider it a top priority to act on this information and correct errors, prevent future issues and ensure quality and safe care. To provide feedback, please call the Customer Care number listed on the back cover.