HealthSync FAQs Member 3 Tier

HealthSync Health care, synchronized Frequently Asked Questions Anthem Blue Cross and Blue Shield is offering HealthSync, a groundbreaking health plan with a network of high-performing healthcare providers dedicated to personalized, value-based care. What is HealthSync? Things that work together, work better - like musicians in an orchestra playing their parts from a score of music under the direction of a leader. That’s sort of how HealthSync works. It’s health care synchronized, with all the parts working together to orchestrate care delivery for better outcomes, better value, better health care. HealthSync is the next step in Anthem’s investment in value-based care. Building on the positive results we’ve seen as we shift the focus from volume to value, this network of high-performing practices synchronizes end-to-end coordinated care with a focus on total population management for reduced cost and a better patient experience. Why HealthSync? • The goal is for employees and their family members to have strong relationships with top performing doctors and to experience better health outcomes. • HealthSync providers have been successful in increasing the quality and affordability of care they deliver through a more personalized, patient-focused approach. When is HealthSync available? HealthSync will be available starting on January 1, 2020.

What care providers are in the HealthSync Network? The HealthSync network includes more than 10,000 healthcare providers and 45 top hospitals throughout Indiana. To get real time information visit: www.anthem.com/HealthSyncProviderFinder Why is a doctor assigned to me? To help you get the best care for your unique needs, we’ve matched you with a doctor that is just right for you and your family members. Want to change your doctor? We understand and we’ve made it simple for you. You can change your HealthSync doctor anytime by logging into anthem.com and selecting Update Primary Care Physician. More of a phone person? Call the Member Services phone number on the back of your ID card so we can help. What are the financial advantages of HealthSync? Employees can expect to pay less for services when using a HealthSync provider. In addition, you will have lower plan costs including: • Lower deductibles • Lower co-insurance • Lower out-of-pocket maximums What happens if I go to a non-HealthSync provider? $ $ $ $ $ $ HealthSync In-Network Out-of-Network For the best doctors and Members who go out of Members that go to a most cost-effective health the HealthSync network doctor that is not in care, members are may utilize all other HealthSync or Anthem’s strongly encouraged to Anthem Blue Access Blue Access network will stay in the HealthSync PPO doctors at a higher result in the highest network. cost share. out-of-pocket costs