How to File an Insurance Claim with New York Life

Putting Benefits To Work For PeopleSM Need to file a claim? Don’t worry, it’s easy. Y our accident, critical illness, and hospital indemnity insurance benefits are there for you during times of need – so we’ve made the process of filing a claim easy and hassle-free, so you can focus on getting well. 1 You’ve had a need to use your benefits You or a covered loved one has an illness, injury, or hospitalization Helpful tips: that’s covered by your benefits. 2 It’s time to file your claim › You can submit a claim online at myNYLGBS.com. If it’s your first visit to the site, be sure to click “Register here” to set up your online Sign up for text & email account. notifications online › Please note that in most cases, we’ll need you to include at myNYLGBS.com documentation to support your claim, such as medical records, after you’ve submitted doctor’s notes, or hospital discharge summary. your claim. › Submitting your claim through myNYLGBS.com allows for the fastest claim process. Make sure to have direct deposit or EFT (Electronic Funds Transfer) set up ahead of time, so that you receive your claim payment faster. › You can also submit by phone at (888) 842-4462 or (866) 562-8421 (español), or by mail (print a claim form and mail it to us). 3 We review your claim You can also sign up › Once your claim has been received, one of our claim managers for direct deposit carefully reviews it. at myNYLGBS.com. › Sometimes, additional information is needed to help us make a claim Signing up for direct decision. We will let you know if there’s anything else needed, and you deposit means getting can easily send us any missing documentation through myNYLGBS.com. your payment faster and easier. 4 We notify you of our claim decision › You’ll be notified as soon as we’ve made a decision on your claim. › Approved claim payments will be issued via direct deposit if you’ve New York Life Group Benefit Solutions products signed up for Electric Funds Transfer or by mailed check. and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of 5 If you need to file a claim for your health screening New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY benefit incentive. and does not conduct business in NY. New York Life Insurance Company, Provide the date and type of screening – claims can be approved and 51 Madison Avenue, New York, NY 10010 paid within 48 hours. Make sure to choose direct deposit to get your © 2024, New York Life Insurance Company. All rights reserved. NEW YORK LIFE, and the money even faster. NEW YORK LIFE Box Logo are trademarks of New York Life Insurance Company. 124111 0724