NYL GBS Survivor Assurance Program Overview

Where to go from here. NYL GBS Survivor Assurance program. Timely services when you need them most. At New York Life Group Benefit Solutions (NYL GBS), we know losing a loved one is difficult. And we understand how challenging it can be for beneficiaries to manage their loved one’s insurance benefits among other pressures during such 1 a difficult time. That’s why, as part of the NYL GBS Survivor Assurance program, we offer services to support beneficiaries when they need it most, including: A NYL GBS Survivor Assurance account in your name. If you have questions about your You can access these funds easily by writing a check from NYL GBS Survivor Assurance account the book of drafts being sent to you. Your Certificate of call us at (800) 570-3778 weekdays Confirmation explains everything you need to know to between 8:00 am and 7:00 pm (EST). access your money. Or write to us at: NYL GBS Survivor Assurance PO Box 534029 Pittsburgh, PA 15253-4029 Employee Assistance & Wellness Support. Emotional support for you and your family members at no additional cost. Access available 24 hours a day, seven days Contact info: a week. Includes work/life assistance, coaching, online Phone: (800) 344-9752 articles, resources, and videos.2 Financial, Legal, Estate Support. Professional support for all types of pressing financial, legal, Website: guidanceresources.com or estate issues; includes law consultations, tax consultations, Web ID: NYLGBS credit and tax questions, and much more. Assistance includes identity theft and fraud resolution services, online tools for state-specific wills as well as other important legal documents.2 1. The NYL GBS Survivor Assurance program for beneficiaries is available to beneficiaries receiving coverage checks over $5,000 from NYL GBS group life and personal accident programs. NYL GBS Survivor Assurance accounts are not deposit account programs and are not insured by the Federal Deposit Insurance Corporation or any other federal agency. Account balances are the liability of the insurance company and the insurance company reserves the right to reduce account balances for any payment made in error. Counseling, legal, or financial assistance and discount programs are not available under policies insured by New York Life Group Insurance Company of NY. 2. These programs are NOT insurance and do not provide reimbursement for financial losses. Some restrictions may apply. These services are provided ® exclusively by ComPsych Corporation effective 1/1/2023. Customers are required to pay the entire discounted charge for any discounted products or services available through these programs. Some services are available at the option of the employer for an additional cost. Programs are provided through third party vendors who are solely responsible for their products and services. Full terms, conditions and exclusions are contained in the applicable client program description and are subject to change. Program availability may vary by plan type and location and are not available where prohibited by law. These programs are not available under policies issued by New York Life Group Insurance Company of NY. The partnership is between New York Life ® ® Insurance Company and ComPsych Corporation. ComPsych is not affiliated with New York Life Insurance Company or any of its affiliates. GuidanceResources is a registered trademark of ComPsych Corporation. All programs are effective for the member/participant on the first day of coverage. New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America or New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010 © 2022, New York Life Insurance Company. All rights reserved. NEW YORK LIFE, and the NEW YORK LIFE Box Logo are trademarks of New York Life Insurance Company. 588693 g 0922 SMRU 1897248 Exp. Date: 09.30.2024