2 Forgot your Username? 1. Navigate to our secure website at www.sunlife.com/account. 2. Under Sign-in help, click I forgot my username. 3. Enter the email address associated with your username. 4. Answer security questions correctly. 5. Receive your username on the next page. Forgot your password? 1. Navigate to our secure website at www.sunlife.com/account. 2. Under Sign-in help, click I forgot my password. 3. Enter your username and submit your request. 4. Answer security questions correctly. If you are unable to correctly answer the questions, please contact us at for assistance. 5. Enter a new password using the following criteria: • Contains 8 to 40 characters including at least one number, one lowercase letter, one uppercase letter, and one special character (e.g. ! @ # ?). • Does not have any spaces. 6. Receive confirmation that your password has been reset. Tips for selecting your username and password Username Your Username must have 8 to 30 characters with no spaces or special characters. Password Your password must have 8 to 40 characters, including at least one number, one lowercase letter, one uppercase letter, and one special character (e.g. ! @ # ?). Password cannot have any spaces. ©2025 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved.The Sun Life name and logo are registered trademarks of Sun Life Assurance Company of Canada. WHO-6677Member-i (03/25) 800-247-6875