• If the benefit denial was based, in whole or in part, on a medical judgment, the Plan will consult with a health care professional with training and experience in the relevant medical field. This health care professional may not have been involved in the original denial decision or first appeal, and may not be supervised by the health care professional who was involved. If the Plan has consulted with medical or vocational experts in connection with the claim, these experts will be identified upon the Covered Person’s request, regardless of whether or not the Plan relies on their advice in making any benefit determinations. • After the claim has been reviewed, the Covered Person will receive written notification letting him or her know if the claim is being approved or denied. In the event of new or additional evidence, or any new rationale relied upon during the appeal process in connection with a claim that is being appealed, the Plan will automatically provide the relevant information to the Covered Person. The notification will provide the Covered Person with the information outlined under the “Adverse Benefit Determination” section above. It will also notify the Covered Person of his or her right to file suit under ERISA after he or she has completed all mandatory appeal levels described in this SPD. Regarding the above voluntary appeal level, the Plan agrees that any statutory limitations that are applicable to pursuing the claim in court will be put on hold during the period of this voluntary appeal process. The voluntary appeal process is available only after the Covered Person has followed the mandatory appeal level as required above. This Plan also agrees that it will not charge the Covered Person a fee for going through the voluntary appeal process, and it will not assert a failure to exhaust administrative remedies if a Covered Person elects to pursue a claim in court before following this voluntary appeal process. A Covered Person’s decision about whether to submit a benefit dispute through this voluntary appeal level will have no effect on his or her rights to any other benefits under the Plan. If You have any questions regarding the voluntary level of appeal, including applicable rules, a Covered Person’s right to representation (i.e. to appoint a Personal Representative), or other details, please contact the Plan. Refer to the Statement of ERISA Rights section of this SPD for details on a Covered Person’s additional rights to challenge the benefit decision under Section 502(a) of ERISA. Appeals should be sent within the prescribed time period as stated above to the following address(es). Note: Post-Service Appeal Request forms are available at www.umr.com to assist You in providing all the recommended information to ensure a full and fair review of Your Adverse Benefit Determination. You are not required to use this form. Send Post-Service Claim Medical appeals to: UMR CLAIMS APPEAL UNIT PO BOX 30546 SALT LAKE CITY UT 84130-0546 Send Pre-Service Claim Medical appeals to: UHC APPEALS - UMR PO BOX 400046 SAN ANTONIO TX 78229 This Plan contracts with various companies to administer different parts of this Plan. A Covered Person who wants to appeal a decision or a claim determination that one of these companies made should send appeals directly to the company that made the decision being appealed. This includes the RIGHT TO EXTERNAL REVIEW. Send Pharmacy appeals to: CVS CAREMARK SPECIALTY APPEALS DEPARTMENT 800 BIERMANN CT MOUNT PROSPECT IL 60056 FAX: 1-855-230-5548 PRESCRIPTION CLAIM APPEALS MC 109 – CVS CAREMARK PO BOX 52084 PHOENIX AZ 85072 FAX: 1-866-443-1172 -103- 7670-00-413597