What Are My Benefits? Property of Bind Benefits, Inc., d/b/a Surest. All rights reserved © 2026. 36 • Ventricular assist devices 5.3 Clinical Programs and Resources Surest Care Management Surest Care Management offers support to help you use your Benefits, improve your health, and achieve an optimal quality of life. Surest care managers act as an advocate for you and your family by: • Assisting you in making important health care decisions. • Coordinating your care with your health care Providers. • Helping you develop self-management skills. • Identifying available treatment options. • Offering personalized coaching to help you live better with an illness or recover from an acute condition. • Researching resources, such as Digital Health Solutions (see below), support groups, and financial assistance. Although your care manager will be your primary program contact, you and your Physician will always make the decisions about your treatment. By working closely with your Physician and using the resources available in your community, this program can help you through a difficult time. It is your choice to participate in Surest Care Management. There are no extra charges for these services, and you can end your participation at any time, for any reason. Participation in this program will not affect your Benefits. Contact Surest Member Services if you think you can use this support. Surest Digital Health Solutions Surest Digital Health Solutions are programs offered by Surest to provide health-related services that prevent, treat, or reverse one or more chronic diseases or conditions. Services may include education, decision-support, coaching, nutritional support, caregiver support, meditation, therapeutic movement, and other therapeutic or diagnostic services that would not otherwise be considered Medically Necessary, or may be excluded Benefits, if provided outside of Surest Digital Health Solutions. Surest may offer additional or varying Digital Health Solutions throughout the year. To find out additional information, visit the Surest mobile app or Benefits.Surest.com website or call Surest Member Services. Kaia Health Kaia is a digital therapy app for various fitness levels and lifestyles. Kaia offers a personalized therapy program that addresses both the causes and symptoms pain. Surest has partnered with Kaia to offer you and your dependents access to Kaia at no additional cost. When you sign up with Kaia, you’ll immediately gain access to their clinically validated therapy, including: