P. 14 A monitored referral to TELUS Health (also called a Workplace Referral), is used in cases involving ongoing work performance issues. This is a situation in which contacting TELUS Health may be a condition or requirement of an employee’s continued employment with your organization. Always check with your HR department to find out about your organization’s policies. There may be other services available to support employees. Please contact your Human Resources contact or TELUS Health Customer Success Manager to learn about other options and possible associated fees. If you have made a monitored referral to TELUS Health, it’s important to follow through until problems and work issues improve. It’s equally important to regularly acknowledge progress when an employee is working to correct a problem. Remember to give praise. As things improve, remember to show you are pleased. Initiating an Employer Referral. Depending on your account, you may initiate a referral by directly calling your EAP number, or you may need to call your Customer Success Manager first. Additional fees may apply, so please contact your Customer Success Manager for more information on your account. Employer Referrals (Monitored or Mandated).