Travel Assistance Services Guide

Preferred 3 Color PMS 7546 C PMS 7461 C PMS 109 C Gradient PMS 109 C to Transparent 2 Color PMS 7546 C PMS 7546 C at 60% Travel Assistance PMS 109 C Gradient PMS 109 C to Transparent 1 Color Emergency help while you are traveling How your Travel Assistance services work PMS 7546 C Sure, we all expect our trips to go o昀昀 without a hitch Using your travel emergency services is a cinch! Just Gradient and most times they do. However, if you experience an contact On Call International directly at (603) 328-1966 PMS 7546 C to Transparent emergency when traveling — no matter how big or how anytime you need assistance while traveling. On Call’s small — you have around-the-clock access to On Call Global Response Center is open 24 hours a day, 365 days International’s 24-hour, toll-free travel assistance services. a year and can provide the following services through Grayscale Whether you need help with an illness or injury, lost your group coverage with Reliance Matrix. The following passport, missing luggage or even a prescription re昀椀ll, is an outline of the On Call emergency travel assistance 100% Black you can rest assured you (and your covered dependents) service program. For a complete description of all services have access to a personal travel emergency companion and the program terms and limitations, please request a 60% Black Gradient anytime you’re more than 100 miles away from home. Description of Covered Services from your employer. 100% Black to Transparent Reversed Travel Assistance Services administered by 24-Hour Travel Assistance Preferred 3 Color PMS 7546 C PMS 7461 C PMS 7546 C PMS 109 C Gradient Gradient On Call International provided through PMS 109 C to Transparent Reliance Matrix White to Transparent 2 Color PMS 7546 C PMS 7546 C at 60% In the U.S., toll free PMS 109 C Gradient (800) 456-3893 For emergency medical, legal and travel assistance PMS 109 C to Transparent information and referral service 24 hours a day, 365 days 1 Color a year, call the numbers below. To place a collect call, dial Worldwide, collect the INTERNATIONAL COUNTRY CODE: PMS 7546 C Gradient PMS 7546 C to Transparent (603) 328-1966 ______________________________________________ followed by On Call’s collect call number fold Grayscale 100% Black TO REACH ON CALL VIA INTERNATIONAL CALLING: 60% Black Gradient 100% Black to Transparent Go to http://www.att.com/esupport/traveler. may encounter di昀케culty placing collect calls to jsp?group=tips for complete dialing instructions. It the US). Reversed is recommended that you do this prior to departing PMS 7546 C Gradient Travel assistance services are provided by On White to Transparent the US, 昀椀nd the access code from the country you will be visiting, and note it on the front of the cut- Call International (On Call) under the terms and out card so you will have the information readily conditions of a service agreement with Reliance available in case of an emergency. (AT&T provides Matrix. On Call International is not a昀케liated with English-speaking operators and the ability to place Reliance Matrix or with AT&T. collect calls to On Call, whereas local providers

Covered services When traveling more than 100 miles from home or in a foreign country, On Call o昀昀ers you and your dependents the following services: • Inoculation requirements information • Consulate/embassy referral Pre-trip assistance • Passport/visa requirements • Health hazard advisory • Currency exchange rates • Weather information • Emergency evacuation • Return of dependent children Emergency medical • Medically necessary repatriation • Return of vehicle transportation* • Visit by family member or friend • Return of mortal remain • Return of traveling companion Emergency personal • Urgent message relay • Recovery of lost or stolen luggage/ assistance services • Interpretation/translation services personal possessions • Emergency travel arrangements • Legal assistance and/or bail bond Medical assistance • Medical referrals for local • Prescription assistance and eye glasses services physicians/dentists replacement • Medical case monitoring • Convalescence arrangements *The services listed above are subject to a maximum combined single limit of $250,000. Return of vehicle is subject to $2,500 maximum. On Call International is not a昀케liated with Reliance Matrix. Reliance Matrix is not responsible for the content of the On Call travel assistance services, and is not responsible for, and cannot be held liable for, any services provided or not provided by On Call. On Call is not responsible for the unavailability or results of any medical, legal or transportation services. You are responsible for obtaining all services not directly provided by On Call and for the expenses associated with them. For more information, visit reliancematrix.com. Preferred 3 Color PMS 7546 C PMS 7461 C PMS 109 C Gradient PMS 109 C to Transparent Reliance Matrix is a branding name. Reliance Standard Life Insurance Company (Home O昀케ce Schaumburg, IL) is licensed in all states (except New York), 2 Color PMS 7546 C the District of Columbia, Puerto Rico, the U.S. Virgin Islands and Guam. First Reliance Standard Life Insurance Company (Home O昀케ce New York, NY) is licensed in New York and Delaware. Standard Security Life Insurance Company of New York (Home O昀케ce New York, NY) is licensed in all states. Absence PMS 7546 C at 60% services are provided by Matrix Absence Management, Inc. Product features and availability may vary by state. RS-2110 (09/22) PMS 109 C Gradient PMS 109 C to Transparent 1 Color PMS 7546 C Gradient PMS 7546 C to Transparent Grayscale 100% Black 60% Black Gradient 100% Black to Transparent Reversed PMS 7546 C Gradient White to Transparent