Why is care provider matching so important? This matching is done so you get the most out of this new network arrangement. Anthem will send you a letter to let you know the care provider has been recorded for you and your covered dependents. If you want to change your PCP, you can log in to anthem.com and select Update Primary Care Physician or call the Member Services number on the back of your health plan ID card. What if I already have a doctor or want to make a change? If you or your covered dependent already have a PCP in the HealthSync network, Anthem will use your current claims to put them on record as your match. If you have a HealthSync nurse practitioner, it will be listed under the supervising doctor of the practice. If at any time you want to make a change, you can: • Log in or register at anthem.com or the SydneySM Health app. • Hover over the Care tab and select Update Primary Care Physician. • Select the member whose PCP you’d like to change. • Search for and then select a PCP to update. If you need help updating your HealthSync care provider information, call the Member Services number on the back of your ID card. Please note that any changes made to your PCP will not update automatically; they update at the first of each month. We are here to help If you have questions or need more information, please call the Member Services number on the back of your ID card. Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2023 In addition to using a telehealth service, you can receive in-person or virtual care from your own doctor or another healthcare provider in your plan’s network. If you receive care from a doctor or healthcare provider not in your plan’s network, your share of the costs may be higher. You also may receive a bill for any charges not covered by your health plan. Anthem Blue Cross and Blue Shield is the trade name of Anthem Insurance Companies, Inc. Independent licensee of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.