Page 14 | Duncan Supply Company, Inc.| Plan Year 2025 Open Enrollment This booklet provides only a summary of your benefits. All services described within are subject to the definitions, limitations, and exclusions set forth in each insurance carrier or provider’s contract. Explore your plan’s powerfulbenefits Here are the WellbeingSolutionsprogramsyoucanexploreat Sydney Health >MyHealth Dashboard>Programs Managing your everyday health: 24/7 NurseLine Talk to a registered nurse at any time to receive answers or advice on any immediate care questions for you or your family. A nurse can also connect you to other wellbeing programs that are part of your plan. Behavioral Health Case Management If you’re trying to manage a behavioral health condition, you don’t have to do it alone. Our behavioral health case managers are licensed mental health professionals. They provide strong support and guidance for you and your family to help improve your quality of life. Case Management After an illness or hospitalization, you can receive personalized support and care coordination from a team of medical professionals. They will guide you when you have to make decisions about your care, set up appointments, understand costs, and go through the healing process. Emotional Wellbeing Resources You have the support you need to develop resilience, reduce stress, and practice mindfulness. Digital tools help you identify thoughts and behavior patterns that affect your emotional wellbeing. Through online programs and personalized coaching, you’ll learn effective ways to manage stress, anxiety, depression, substance use, and sleep issues. Health Assessment Complete your health assessment to receive your personalized report. Know what’s going well and if there are any at-risk areas you need to work on to improve your health. MyHealth Advantage We provide you with a confidential health summary that includes money-saving tips, prescription drug updates, reminders for checkups, tests, and exams, lists of claims and prescriptions, and general health tips. Choose Suggestions in the Secure Message Center on Sydney Health or anthem.com Managing specific conditions: Autism Spectrum Disorder Program Receive support for a covered family member with an autism spectrum disorder. A licensed behavior analyst can help you navigate the healthcare system and address any unique family challenges. We focus on the whole family and work with all of you to understand and access available care. ConditionCare Receive one-on-one support from a healthcare professional for a chronic condition, like asthma or diabetes, to help you reach your health goals. We may call you to find out if ConditionCare would be a good fit for your needs. Building Healthy Families Access screenings, tools, and trackers for preconception/ fertility, pregnancy, and children through age five (and beyond). We offer a digital program that’s available 24/7 through our Sydney Health mobile app. You also have access to an extensive content library that covers topics to support diverse families on their path to parenthood, including single parents and same-sex or multicultural couples. We’re glad to support you With Wellbeing Solutions, you can continue your path to whole-person health knowing you have the care and support to help you with each step. If you have any questions, call the Member Services number on your IDcard. Sydney Health is offered through an arrangement with CareMarket, Inc., a separate company offering mobile application services on behalf of Anthem Blue Cross and Blue Shield ©2021-2022. Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. Copies of Colorado network access plans are available on request from member services or can be obtained by going to anthem.com/co/networkaccess. In Connecticut: Anthem Health Plans, Inc. In Georgia: Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by Matthew Thornton Health Plan, Inc. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWI), underwrites or administers PPO and indemnity policies and underwrites the out of network benefits in POS policies offered by Compcare Health Services Insurance Corporation (Compcare) or Wisconsin Collaborative Insurance Corporation (WCIC). Compcare underwrites or administers HMO or POS policies; WCIC underwrites or administers Well Priority HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.