Page 10 | Duncan Supply Company, Inc.| Plan Year 2025 Open Enrollment This booklet provides only a summary of your benefits. All services described within are subject to the definitions, limitations, and exclusions set forth in each insurance carrier or provider’s contract. Anthem Tools to Know Anthem Member Website Portal Once you receive your Anthem ID card, register on the portal at www.anthem.com. The portal gives you access to your ID cards, claim summaries, and EOB statements. You can search and compare costs of different providers and services, download claims and mail order delivery forms, price medications, and access discount programs available through Special Offers. LiveHealth Online Live Health Online provides immediate doctor visits through live video. Sign up at livehealthonline.com or download the mobile app. Board certified physicians available 24/7, prescriptions available, $59 per visit. Licensed psychiatrists and psychologists are also available at an additional cost. Pharmacy Immunization If your physician has given you a prescription for the flu, pneumonia, or shingles vaccine, you can have that vaccine administered at a participating pharmacy. Visit CVS, Kroger, Meijer, Target, Walgreens, and Walmart and show them your ID card. The coverage is the same as if you were in your doctor’s office. There is no cost to you. Sydney Mobile App Download the mobile app to get a copy of your ID card immediately via your phone (which can be faxed or emailed to your provider); compare costs of nearby doctors for different procedures; search for in- network doctors, urgent care centers or hospitals; check the cost of drugs or get refills; and view your mobile Health Record and share it with your doctor. 24-Hour NurseLine Anthem has you covered by offering a 24/7 nurseline. You can get help finding providers or getting advice for minor illnesses or injuries. Call (800) 337-4770 to speak to a nurse anytime, day or night. Discounts Get discounts on LASIK, hearing aids, activity trackers, gym memberships, pet insurance, glasses and contacts, vitamins, smoking cessation classes, as well as other health improvement products. Visit your Anthem portal and select Discounts to view the member exclusive offers. BCBS Global Core When you travel outside the U.S., your Anthem group plan covers you in the event of an emergency. A Service Center is available 24/7 to assist you in finding a doctor or hospital. Visit bcbsglobalcore.com for more information regarding Service Center contact information and claim forms. As a member of an Anthem Medical Plan, you have access to a variety of tools that save you time, money, and help keep you better informed about your medical plan offerings and plan usage.