Everyone has their personal preferences for how they like to connect with us, whether that is via click-to- chat, over the phone or through one-way messaging. On your home dashboard, go to the “Contact Us” tab to learn more about how to get a hold of us via your preferred channel. This information also appears on your claim confirmation page in the “Have questions?” section. Eff. 01/2024

Guide to Filing Voluntary Benefits Claims on myNYLGBS.com - Page 8 Guide to Filing Voluntary Benefits Claims on myNYLGBS.com Page 7