If your account features are fully up to date and enabled, you will receive an email or text message alert (according to your stated communication preferences) as soon as we detect activity. You will also receive a monthly status email showing your Identity Health Status and any outstanding alerts that require your attention. You can also view any outstanding alerts in your online portal. If your contact information was not included when you initially enrolled, you will receive a welcome letter in the mail with instructions for how to log in to your account, update your contact information, and fully enable all your features. We strongly recommend you keep your account updated with your most recent contact information and preferred communication method so that we can quickly alert you to any activity. If you have any trouble completing these tasks or have trouble receiving these communications, call us at 800-789-2720. Yes; we provide you with a monthly VantageScore 3.0 credit score, credit monitoring, and a free annual credit report; however, credit monitoring is only one component of our monitoring services. We believe that protecting your identity not only requires credit monitoring, but further actions like monitoring for compromised credentials, financial transactions, and dark web activity. This is why Allstate Identity Protection is able to provide early alerts and comprehensive protection that other providers cannot. The monthly credit score you see in your dashboard is not your FICO score. The score you see on your Credit Monitoring tab comes directly from TransUnion; our industry calls it your VantageScore 3.0 score, and it ranges from 300 to 850. Financial sectors commonly use your FICO score to determine credit worthiness. FICO and VantageScore 3.0 scores both range from 350 to 850. While they both follow similar rules, a FICO score also accounts for your Equifax and Experian scores. We recommend placing a fraud alert if you believe your identity has been compromised or if your Identity Health Status shows your identity is at high risk of identity theft. Unlike our competitors, we monitor from many different sources instead of simply placing a fraud alert in the hope that it will prevent fraud. The underground internet, also called the deep web or dark web, is where cybercriminals store and sell Personal Identifiable Information (PII) illegally. Our dark web surveillance scans the dark web for your personal information, and scours an ever-evolving complex of more than 30,000 compromised machines, networks, and web services that Allstate Identity Protection and other leading cybersecurity firms identify. Our surveillance is specifically designed to identify personal information like a Social Security number, medical insurance card, or even an email address and alert you immediately if it’s exposed. What if you cannot reach me when you find out I have been a fraud victim? Do you provide a credit report? Is the credit score you provide my FICO score? Should I place a fraud alert on my credit bureau files? What is internet surveillance? AIP1046_SUBSCRIBERFAQ_070125