Yes. We know that protecting your information is of the utmost importance, so all our employees, consultants, contractors, and vendors adhere to a comprehensive information security policy when interacting with Allstate Identity Protection and its information. Customer data is stored in a state-of-the-art data center (SSAE 18 SOC1 and SOC2 Type 2 accredited and with HIPAA-ready infrastructure). That data is only accessible via secure, encrypted connections. Allstate Identity Protection never sells your information to third parties. Every month, we’ll email you updates with your Identity Health Status and any active alerts. You will also receive alerts when we detect an issue or suspicious activity. If that activity seems fraudulent or suspicious, please notify our Customer Care team by selecting “Not me” or calling 800-789- 2720. If you enroll directly on a site that we host, your coverage will begin on your employer’s effective date, which could be immediately. If you receive Allstate Identity Protection as a voluntary benefit through your employer, please contact your benefits provider for your plan’s effective date. Once your plan is effective, log in to your online account to activate all your features. Each additional feature has its own tab and will walk you through instructions to set it up. Setting up these additional features ensures that we can effectively monitor your identity for the first signs of fraud. The best part? Everything on your account is included in your plan, so there are no hidden charges or additional purchases. To activate these features, visit https://myaip.com/signin. If you have trouble logging in, or have questions about these features, please contact our Customer Care team at 800-789-2720. No, activating credit monitoring will not impact your credit score. Viewing your own report and activating monitoring on your Allstate Identity Protection portal is considered a soft inquiry, which does not impact your score, as it is informational only and not a credit application. This is different from a hard inquiry, which occurs when you apply for credit. A hard inquiry can impact your credit score. Once you activate credit monitoring, you will also be able to receive monthly credit scores and an annual credit report. If you suspect you are a victim of fraud or identity theft, contact our Customer Care team as soon as possible — either by selecting “Not me” on the alert within your portal or calling 800-789-2720. We will ask you questions and research with you to determine if you have been affected. Once you are in touch with us and have been confirmed as a possible victim, you will be assigned to a Restoration Specialist who will work on your behalf to manage your case and fully restore your identity. Our Restoration Specialists are not outsourced — they work in-house. Our Restoration Specialists are FCRA (Fair Credit Reporting Act) & CIPA (Certified Identity Protection Advisor) certified. They are experts in identity restoration and are committed to doing the legwork to restore your identity for you. Is it safe to give you personal information like my Social Security number? How do I know my identity is secure? This is a new benefit offering from my employer. When does my coverage become effective? How do I fully activate my features to make sure I’m totally protected? When I activate credit monitoring, will it impact my credit score? What should I do if my identity is stolen or I am the victim of fraud? AIP1046_SUBSCRIBERFAQ_070125