What Are My Benefits? Property of Bind Benefits, Inc., d/b/a Surest. All rights reserved © 2026. 38 expertise in the specific type of transplant you need. Contact Surest Member Services at the number on your member ID card for more information on Transplant Resource Services and access to designated providers. Once you are enrolled in Transplant Resource Services, a dedicated nurse case manager who specializes in transplant cases will provide assistance in: • Selecting the transplant facility. • Scheduling your evaluation at the transplant facility. • Following up with you routinely while you are on the transplant list. • Discharge planning, post-transplant support, and ongoing help with your care needs. Organs included in the program are heart, heart/lung, lung, kidney, kidney/pancreas, pancreas, liver, liver/intestine, intestine, and bone marrow (blood forming stem cell transplants). While corneal transplant is a solid tissue transplant, it is not considered part of the Transplant Resource Services program. The Transplant Resource Services provides Benefits for travel and lodging expenses. See Complex Medical Conditions Travel and Lodging Assistance Program described in this section for more information. Complex Medical Conditions Travel and Lodging Assistance Program This is the travel and lodging assistance program for the Covered Health Services described below. The Plan provides you with Travel and Lodging assistance for certain Covered Health Services. Travel and Lodging assistance is only available for you or your eligible family member if you meet the qualifications for the benefit, including receiving care at a Designated Provider and the necessary distance from your home address to the facility is at least 50 miles. Allowed amounts are reimbursed after the expense forms have been completed and submitted with the appropriate receipts. If you have specific questions regarding the Travel and Lodging Assistance Program, please call Surest Member Services. Travel and Lodging Expenses The Plan covers expenses for travel and lodging for the Participant and a travel companion as follows: • Transportation of the Participant and one companion who is traveling on the same day(s) to and/or from the site of the qualified procedure provided by a Designated Provider for care related to one of the programs listed below. • The eligible expenses for lodging for the Participant (while not a hospital inpatient) and one companion. • If the Participant is an enrolled dependent minor child, the transportation expenses of two companions will be covered.