Table of Contents The EAP resource guide...............................................3 Support for managers and supervisors.........................4 Talking to employees about the EAP.............................6 The early-warning signs of trouble................................8 Performance management...........................................9 Monitored Referrals.....................................................14 How to manage workplace stress...............................15 Preventing workplace conflict......................................16 How to respond to critical incidents.............................17 How to address substance abuse...............................19 How to deal with workplace violence...........................20 How to handle domestic violence................................21 Other sensitive issues..................................................22 Promoting a healthy workplace....................................23