P. 3 The EAP resource guide. This easy-to-use handbook offers practical suggestions on how to use the Employee Assistance Program (EAP). It identifies challenging scenarios that managers and supervisors may face from time to time, and offers step-by-step advice to help resolve situations quickly and effectively. Use this guide as a quick reference tool and take advantage of its many helpful tips and techniques. • Master the use of EAP resources • Understand the key challenges that managers and supervisors face • Recognize the signs of an employee in trouble • Prepare for, and deal with, employee performance issues • Deal with other difficult employee-related situations • Use preventative tools to promote a healthy workplace The following chapters will offer you ways to: