P. 20 How to deal with workplace violence. ’Workplace violence’ is any threatening behavior, harassment, bullying or intimidation. It can include menacing body language, verbal comments, written statements or expressions that communicate a direct or indirect threat of physical or emotional harm to another. Responding to incidents of workplace violence can seem like a daunting task especially if you are the target of aggression. Below are a few suggestions that may help: • If an employee reports an incident of aggression or violence, contact Human Resources immediately; if you believe that there is an existing threat to an employee’s wellbeing, notify security immediately • If you are faced with an employee who has become violent, it is important to try to remain calm. Continue to communicate with the individual evenly and confidently. Direct any other personnel to leave the scene of the confrontation. If you can, call 911 and/or security, and notify Human Resources. If you cannot make the calls yourself, instruct another employee to do so. Do not attempt to get the violent offender to leave by force • Make sure to document the facts of any incident. You or Human Resources may want to consult with the organization’s legal counsel. You can also contact your EAP to receive help on how to support victims, and deal with perpetrators in an appropriate and informed manner • Aggressive or intimidating behavior • Abusive language, swearing, shouting • Hand gestures or physical motions • Throwing objects; destroying property • Disturbing phone calls • Robbery or vandalism • Carrying or displaying a weapon as a threat • Any form of physical assault • Threats of harm • Openly encourage employees to report incidents • Address rude or bullying behavior as soon as it happens • Review company workplace violence policies and procedures with new staff and periodically with your entire team • Promote a ’zero tolerance’ policy toward hostilities at work • Foster a work environment that is characterized by respect Workplace violence can take the form of: As a manager or supervisor you can also be proactive. Try to: