MyBenefits Overview

eBusiness MyBenefits Overview V.2.7.2025

Table of Contents MyBenefits Overview .......................................................................................................................................3 Enter Your Company Name..............................................................................................................................3 Registration Options.........................................................................................................................................4 Registration Page..............................................................................................................................................5 MyBenefits Home Page...................................................................................................................................6 MyBenefits Products and Capabilities..........................................................................................................7 Personalized Home Page*....................................................................................................................................... 7 My Profile Page*......................................................................................................................................................... 7 Technical Requirements..................................................................................................................................8 Cookies....................................................................................................................................................................... 8 Other Requirements.................................................................................................................................................. 8 MyBenefits Security & Registration ........................................................................................................................ 8 Preview Your Site.............................................................................................................................................9 Establish Intranet Link ....................................................................................................................................9 MyBenefits Access via Internet:.............................................................................................................................. 9 http://www.metlife.com/mybenefits.......................................................................................................................... 9 Ongoing employee communication ........................................................................................................................ 9

MyBenefits Page 3 of 9 MyBenefits Overview MetLife is pleased to provide the MyBenefits website to your employees at no cost to you. MyBenefits provides a secure, easy-to-use environment for your employees to access their group benefits information online., With MyBenefits, your employees will have a better understanding of their benefits and their value. Enter Your Company Name This is the first screen a user sees when accessing the MyBenefits website. The user is asked to enter their Organization Name and click ‘Next.’

MyBenefits Page 4 of 9 Registration Options After the employee enters their company name, they will land on the customer’s dashboard, where they will either register or sign in. A company may also choose to only display product information to employees who are eligible and not display general product information for coverages offered by the company. After entering their company name, the employee will be brought to the customer’s log in page where they will have the choice to Log in or Create an Account.

MyBenefits Page 5 of 9 Registration Page Registration on MyBenefits is simple and secure. To complete registration, individuals must provide a phone number based in the United States.

MyBenefits Page 6 of 9 MyBenefits Home Page Following successful login, the user lands on the welcome page. From this page users can navigate to other key areas of the experience. Shortcuts are customized for each company depending on the products offered.

MyBenefits Page 7 of 9 MyBenefits Products and Capabilities Some of the products and services that your employees may be able to access through MyBenefits are detailed below. NOTE: All these features may not be available in all states. For a list of restricted features and states, consult your MetLife benefits representative. Personalized Home Page* • After registering on the site, the employee will receive a personalized page that presents the products and services available to him or her as well as messages about recent transactions conducted and a summary of the benefits the employee has selected. My Profile Page* • This page features profile information about the user. • Users can edit their communication preferences and user agreements including e-consent. • The employee can choose to receive information and important updates via email, SMS, or direct mail, when applicable (may vary depending on product). By law, MetLife is required to distribute certain documentation through direct mail.

MyBenefits Page 8 of 9 Technical Requirements To ensure optimal performance and user experience on the MyBenefits website, it is important to adhere to the following technical requirements: • Browsers: The website is compatible with the latest versions of major browsers including Chrome, Safari, and Edge. Internet Explorer is not supported. • Operating Systems: MyBenefits functions well on Windows, macOS, iOS, and Android. Ensure that the operating system is up to date to prevent any compatibility issues. • Internet Connection: A stable and secure internet connection is essential for accessing the website smoothly. Dial-up connections are not recommended. • Screen Resolution: For best display, a screen resolution of 1024x768 or higher is recommended. Cookies • Browsers must be set up to accept cookies, including third party cookies that have P3P. • MS IE default setting requires third party cookies have a privacy policy (“P3P”). • MS IE Standard Privacy setting is 'Medium.” MyBenefits pages work in this setting. • If these cookie settings cannot be accommodated, please coordinate with your MetLife Implementation lead for further options. Other Requirements • The latest or most recent version of Adobe Acrobat Reader® is required for downloading forms that are available. This can be downloaded from the MyBenefits site when required. • NOTE: If you will be placing the MyBenefits link on your Intranet site, MyBenefits should not be framed within another web page. Any top frame above the MyBenefits home page will be overlaid by the MyBenefits top navigation frame. If you are unsure of how this will affect your employees, please contact your IT department for assistance. MyBenefits Security & Registration MyBenefits provides employees with personalized information about their benefits; thus, we have taken important steps to protect that information. • A browser equipped with 128-bit encryption. • A registration process is in place to ensure a more secure user experience. • Our registration process follows California Senate Bill 168. Our initial login (registration) for MyBenefits requires users to enter their SSN or Member ID, plus their Date of Birth. Upon successful registration, the user is required to create a unique username of their choice, a password, and answer a security question. The username and password created will be used each time they sign into the website. • Users can change their passwords at any time using the self-service tool.

MyBenefits Page 9 of 9 Preview Your Site To provide the highest level of quality service and to ensure that your employees get the most out of this service, we will arrange a walk-through of the MyBenefits website with you and verify that the site is fully operational. When we do so, we will ask you to do the following: Is your company name displayed and spelled correctly on the MyBenefits? ❑ Yes ❑ No Are there alternate company names that employees will recognize when logging on to MyBenefits (i.e., ABC Company, Alter Butler Cadence Company, etc.)? ❑ Yes ❑ No Can you access MyBenefits with all the alternate names your employees may use? ❑ Yes ❑ No Do you have the latest or recent version of Adobe® Acrobat® Reader? ❑ Yes ❑ No Are all the products available on MyBenefits? ❑ Yes ❑ No Do the product links take you to the appropriate product pages? ❑ Yes ❑ No Can you download a claim form? (If applicable) ❑ Yes ❑ No Is your company’s Intranet link setup? (If applicable) ❑ Yes ❑ No Using the Intranet link, did you land on the MyBenefits Home page? ❑ Yes ❑ No Establish Intranet Link The MyBenefits site can easily be accessed from your Intranet site (if you have one). Establishing this link will eliminate the need for employees to enter their company name when logging in, while allowing them to immediately link to and launch the benefits portal page. To add the benefits link to your Intranet site, please request the link from your MetLife representative. Note: If you will be placing the MyBenefits link on your Intranet site, MyBenefits cannot be framed in as a third-party site or treated as a third-party vendor due to cookie issues. If you are unsure of how this will affect your employees, please contact your IT department for assistance. MyBenefits Access via Internet: In addition, your employees can also access MyBenefits via the Internet at the following address: http://www.metlife.com/mybenefits Note: Employee satisfaction is very important to MetLife. To monitor satisfaction, we conduct a daily email survey that is sent to a random sample of users that accessed MyBenefits in the prior 24 hours. We utilize the information from this survey as input for future development and enhancements. Ongoing employee communication Your account representative will be available to answer your MyBenefits inquiries. Note: MetLife has scheduled maintenance windows for MyBenefits. Users will be alerted on the site prior to maintenance or outage.